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I can't log in I can't access the course/domain I'm in the wrong course I can't create a domain/subdomain I can't create a course I can't create a user I can't add a course to a domain I can't add a user to a course and domain Problems with roles I get an error message when I try to log in I can't get a completion for my course Troubleshooting Guide: Setting Up the Language Selector

I can't log in

Updated 5 years ago / 1 min read

Check the following:

  • Have you entered the correct username and password? Passwords are case sensitive, so make sure that you enter the password exactly as it was written.
  • Are you a member of the domain?
  • Has the user link expired? If so, contact your system administrator for a new one.
  • Are you enrolled on a course and is it active (not expired)? For admins, this is in the user settings > courses.

If none of these are the cause of the issue or you get an error message, contact Support for assistance.