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Troubleshooting Guide: Setting Up the Language Selector

Updated 9 days ago / 2 min read

To successfully set up and ensure the proper functionality of the language selector, follow these prerequisites and troubleshooting steps.

Prerequisites for Language Selector Setup

  1. Enable Language Toggles in Domain Settings
    • Navigate to 'Domain Settings' in the 'General Settings' tab.
    • Ensure the language toggles are enabled.
    • Verify that the required course languages are allowed.
  2. Assign Start Pages for All Languages
    • Open the 'Content Explorer'.
    • Assign a 'Start Page' for each enabled language.
    • This step ensures the content is displayed correctly when a language is selected.
  3. Override User’s Language Settings
    • Locate the "Override User's Language Settings" option.
    • Ensure the toggle is turned off.
    • This prevents the system from overriding the user’s language selection, allowing the selector to function properly.

Troubleshooting Common Issues

Issue: Language Selector Not Visible

  • Check if language toggles are enabled under 'Domain Settings'.
  • Ensure the languages are activated in the course settings.
  • Verify user permissions to confirm access to multiple languages.

Issue: Selected Language Does Not Apply

  • Confirm that the “Override User’s Language Settings” is turned off.
  • Ensure that each language has a designated Start Page in the Content Explorer.
  • Refresh the browser or clear the cache to apply recent changes.

Issue: Language Selector Appears but Does Not Function

  • Check if the language selector is properly embedded within the navigation.
  • Test using different browsers or devices to rule out compatibility issues.

Final Verification

After making changes, test the language selector by:

  • Switching between languages to ensure content updates correctly.
  • Logging in as different user roles to confirm consistent behavior.
  • Checking on multiple devices and browsers.

By following this guide, you can ensure the successful setup and functionality of the language selector.