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I can't log in I can't access the course/domain I'm in the wrong course I can't create a domain/subdomain I can't create a course I can't create a user I can't add a course to a domain I can't add a user to a course and domain Problems with roles I get an error message when I try to log in I can't get a completion for my course Troubleshooting Guide: Setting Up the Language Selector

I can't access the course/domain

Updated 5 years ago / 1 min read

If you cannot access the course, check the following:

  • Are you in the correct course? 
  • Have you been assigned to the course?
  • Is the URL taking you to a different course or domain than the one you have been granted access to?
  • Have you been assigned the correct role with the appropriate permissions?
  • Is the course active and not expired?

If none of these are the cause of the issue or you get an error message, contact Support for assistance.

If you cannot access the domain:

  • Are you a member of the domain and do you have access? Your admin can check this in the user settings and the domain settings. 
  • Are you enrolled in a course that is on a different domain?
  • Is the domain expired or inactive?

If none of these are the cause of the issue or you get an error message, contact Support for assistance.