Flow around critical issues
Updated 4 years ago /
2 min read
When customers experience support issues, these are typically divided up into different types of issues that have different priorities and flows. Typically critical issues fall into two categories, solution issues and user issues. For example, a critical issue with the solution could be that the site was down or unavailable and a user issue could be that the user at the customer get an error when they try to access the site.
The following diagrams shows the flows for critical issues:
