You can deal with customers directly with Cursum Support. Easy to set up and simple to use, Support highlights conversations that require attention, enables work on multiple tickets at the same time, and provides the tools and information you need to solve issues quickly. 

Cursum support has the following features to help you manage the different types of support issues effectively: 

• Escalation
  End users, partners, and Cursum support agents can all communicate within one system. To ensure that you never miss any issues, all your tickets go directly to you. This makes it easy for you to solve the types of issues that don't need escalation such as login issues due to forgotten passwords or user credentials. If the issues are system related, you can escalate them to our support agents. 
• Outlook integration
  Outlook integration lets you and your customers reply directly to tickets and receive replies without leaving the Outlook application. 
• Single sign-on via Learning Center or Azure
  You can access Cursum Support using your login credentials in Learning Center or Azure. 
• Customizable templates and interfaces
  Cursum Support can be accessed from anywhere in the Learning Center. You can display it with an asset in your solutions or as a tile in the Control Panel and you can customize how you want it to be displayed. 
• Contextual help 
  Useful articles and FAQs can be promoted directly in the relevant part of the system. This means that when you are managing users or creating course content, the articles about how to do this appear directly on the page when you click the Help icon. This feature is fully customizable to suit the different roles of your users, so only the relevant information is displayed.
• Integration with DevOps tools 
  All support tickets are directly linked to TFS which means you can always see the status of your ticket without having to wait for a reply. In TFS, you can track the progress of the ticket and see the comments that have been made by the different stakeholders working on your ticket.  
• Integration with App Center
  Cursum Support is part of the App Center so you don't need to go to the Learning Center to get support.